Our Information
This  website operated by

3 Lower Rowling Farm Cottages
Rowling Road
Lower Rowling

The following definitions and rules of interpretation in these conditions apply in the following terms:-
Order” your instruction to supply any Product or Products;
Product” all products specified in the Order to be bought by you from us
Terms” the terms and conditions specified herein; and
You/Your” the person making the Order.

Conditions Of Use


All our prices are shown in United Kingdom Pounds (GBP) and must be paid in full, including delivery charges, except where discounts are offered. GAIA CREAMS reserves the right to alter or change any price without any prior notice.

Payment & Security
You can pay online through the secure Pay Pal payment system with a credit or debit card. 
We do not store credit card details nor do we share customer details with any 3rd parties.

All payments are secure and we do not at anytime have access to your card details.

Postage Charges & Delivery Times
We will always endeavor to dispatch orders no later than within seven working days (Monday-Friday only) from ordering and after cleared payment. After placing anOrder, you will receive an e-mail from us acknowledging that we have received your Order.  We will inform you of estimated delivery dates and of any delays that may be incurred. We accept no responsibility for loss resulting from delivery delays.

For current delivery options and costs please see our Delivery & Returnas Page

Worldwide orders
We can ship world wide (apart from USA and Canada) but will not be held responsible for any taxes or duty that may occur.

Returns, Exchanges and Cancellations
In compliance with the EU Distance Selling Directive retail customers (excludes wholesale) may cancel or exchange their order contract by returning the order to GAIA CREAMS within 7 days from the receipt of goods, in their original condition and fit for re-sale. We will then refund the full value of the goods as soon as possible and no longer than 30 days from the date of purchase. Please email us at office@gaiacreams.com quoting your order number. 

All return postage is the responsibility of the purchaser and GAIA CREAMS do not accept responsibility for items lost or damaged in transit to us. Exchanges: Simply return your purchases to GAIA CREAMS within 7 days of receipt, and we will despatch replacement goods. 

GAIA CREAMS reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition.

These Terms and Conditions do not affect your Statutory Rights.

Lost Goods
Please contact GAIA CREAMS if you have not received your order within 20 working days of receipt (10 working days for UK orders)  

Damaged Goods
Please inspect your order immediately on delivery and contact GAIA CREAMS within 48 hours if the goods you receive are damaged or incorrect.

Product Safety Information and Disclaimer
Please carefully read all of the product information given on the label of each product. GAIA CREAMS will be happy to answer any questions or concerns you may have regarding the ingredients. When using a product for the first time, especially if you are prone to skin allergies, GAIA CREAMS recommends that you do a test patch before use. If you have any medical concerns about using our products, some of which contain essential oils that should not be used when pregnant, lactating or with certain medical conditions, please consult your medical practitioner. Essential oils should not be used under the age of 6.

The information provided to our customers is for information purposes only and is not intended to diagnose, prescribe or replace professional advice. If the customer has a medical complaint, it is the customer’s responsibility to seek advice about contraindications & drug interactions. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability.

Product Storage and Misuse
Products should be kept in their original packaging and stored away from direct sunlight or extreme temperatures, such as a radiator, window or open door as some products can fade, melt, deteriorate or sweat if left in direct light or heat. GAIA CREAMS cannot be held responsible for any deterioration of the products arising from incorrect storage or incorrect use by the customer. GAIA CREAMS do not accept responsibility for the misuse of our products. It is the responsibility of the customer to use the products with discretion. GAIA CREAMS accept no liability for loss or consequential damage arising from the goods supplied.

Product Specifications
All of our product images are for illustrative purposes only and should not be assumed to be an actual photograph of the product to be received. Please feel free to contact us and we will be happy to provide further product information and clarification. Whilst every effort is made to accurately describe our products, due to the nature of our products, slight variations in colour, texture, size, scent and packaging design may occur between batches.

GAIA CREAMS reserve the right to change the packaging, appearance, and scent, or withdraw any products at any time.

Privacy Policy
We promise never to disclose your information to third parties. We will, however, retain your details so that we may contact you concerning your orders or advise you of any deals or promotions that GAIA CREAMS may be running from time to time. If you do not wish to be contacted in this way, please let us know.

Your Statutory Rights
Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Purchaser or the Recipient in relation to the quality, fitness or description of the goods supplied.

Third Party Links
GAIA CREAMS is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites.

All material and images and displayed on this Website are the copyright of GAIA CREAMS. 
None of the Material from this Website may be downloaded, copied, sold, reproduced, republished, uploaded, posted, transmitted, distributed and/or otherwise dealt in or with, without the prior written authority of GAIA CREAMS. However, this does exclude the downloading of any material onto a single computer for personal, home only, non commercial, provided that all copyright and other proprietary notices remain intact GAIA CREAMS hereby disclaims all liability in connection with any loss and damage howsoever arising as a consequence of either any use of, or the inability to use the material on this site.

Changes to this website
We may make improvements or changes to the information, services, products and other materials on this website, or terminate this website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, your continued access or use of this website is deemed to be your acceptance of the modified Terms and Conditions.

To the fullest extent permitted by law, this website and the information contained within it is provided on an "AS IS" basis and makes no (and expressly disclaims all) representations or warranties of any kind, with respect to this website or it's contents or their suitability, reliability or usefulness for any purpose. In addition, GAIA CREAMS does not represent or warrant that the information accessible via this website is accurate, complete or current.

Whilst every effort is made to ensure accurate and complete information, GAIA CREAMS, nor its employees or representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included  on this site. This is a comprehensive limitation of liability that applies to all damages of any kind.

Last modified: 12.12.2016

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